Policies, in plain English.

All prices are quoted in UAE dirhams and include value added tax at 5%. The price in your written quote is the price we invoice, unless you change the specification or the artwork requires chargeable work that we agree with you in advance.

Once you approve the quote and the proof, we issue a tax invoice. Payment is due before dispatch by bank transfer, card payment link or cash on delivery, unless you hold an approved credit account, in which case standard terms are 30 days from invoice date.

You confirm that you own or have permission to reproduce all artwork supplied, and that it does not infringe any third party rights or UAE content regulations. We check files for technical print readiness only; we do not proofread copy. The digital proof you approve is the definitive record of what will be printed.

Production times are stated in working days and begin when you approve the proof. Delivery dates are estimates given in good faith. We are not liable for consequential losses arising from a delayed delivery, including missed events, though we will always tell you as soon as we know a job is at risk.

For offset work, a variance of up to 5% over or under the ordered quantity is standard trade practice and is invoiced at the delivered quantity. Digital work is delivered at the exact quantity ordered.

Where a job is defective through our fault, our liability is limited to reprinting the job or refunding the amount paid for it, at our discretion. Claims must be raised within seven days of delivery.

We retain your artwork for twelve months to make reprints straightforward, stored privately and never shared or used as a sample without your written permission. Ask us and we will delete it.

These terms are governed by the laws of the United Arab Emirates and the Emirate of Dubai, and disputes fall to the Dubai Courts.